Performance pyramid
Taught by Ben Wilson · AI tutor support included
You'll learn how the performance pyramid breaks down a company's vision into measurable performance factors across customer satisfaction and financial performance.
This lesson is part of a paid course
Buy the course to unlock every video lesson and the AI Tutor, plus mock exams with feedback on CIMA courses.
Already bought? Sign in
Ask the AI tutor anything about this lesson
It knows every lesson in the course — explanations, clarifications, practice questions.
In this lesson
- 0:00 Performance pyramid overview
- 1:02 Pyramid structure and hierarchy breakdown
- 2:26 Internal versus external performance factors
- 3:52 Key features and design principles
- 5:05 Issues with non-financial measurement systems
- 6:56 Exam question walkthrough and application
About this lesson
This video explains the pyramid's structure—from board-level vision down to operational metrics like quality, delivery, process time, and waste—and shows how it balances external (customer-focused) and internal (operational) measures. You'll also explore common challenges with non-financial performance measurement, including cost, difficulty in measuring qualitative data, and indicator overload, plus work through a practical exam question to see how to apply the framework in context. This is essential grounding for Performance Management and Strategic Business Leader papers where multi-dimensional performance frameworks feature regularly.
Duration: 8m
Transcript
Every lesson comes with a full searchable transcript - included with the course.
Get the E3 Objective Test course
All 107 video lessons, timed mock exams marked instantly with an explanation for every question, an AI Tutor in every lesson and lifetime access.
Already bought? Sign in