Help centre
How can we help?
Answers to the common questions, and the quickest way to reach us when you need a person.
Getting started
How VIVA works
From checkout to your first lesson: setting your password, finding My Courses, and using the AI Tutor in every lesson.
CIMA
Mock exams and marking
How CIMA mock exams work, how they are marked, and where to find your results and feedback.
Billing
Purchases and refunds
You pay once per course and keep it for life. See what a purchase includes and how the 14-day refund works.
Your account
Account settings
Update your profile and change your password.
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Talk to the team.
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