The human relations school - part 1

In this lesson

1. 0:00 Introduction to Human Relations School
2. 1:10 Mayo's Hawthorne Studies and key findings
3. 3:45 Three core conclusions from Mayo's research
4. 5:35 Herzberg's two factor theory explained
5. 8:01 Hygiene factors versus motivational factors

About this lesson

This lesson explores Elton Mayo's groundbreaking Hawthorne Studies (1924–1932), which revealed that worker productivity is driven far more by social needs, management relationships, and group belonging than by external factors like lighting. You'll discover Mayo's three key conclusions: that management–workforce communication directly affects productivity and morale, that group work builds motivation and trust, and that workers perform better with encouragement and support. The lesson then introduces Herzberg's Two Factor Theory, which distinguishes between hygiene factors (salary, job security, working conditions) that prevent dissatisfaction, and motivational factors (challenging work, recognition, advancement, responsibility) that actively inspire better performance. By understanding these foundational theories, you'll be able to apply them to real workplace scenarios and exam questions across management and organisational behaviour topics.

Duration: 11m