Communication - part 2

In this lesson

1. 0:00 Written versus oral communication forms
2. 1:00 Advantages and disadvantages of written communication
3. 2:52 Advantages and disadvantages of oral communication
4. 5:32 Technology tools for workplace communication
5. 8:08 Six criteria for selecting communication methods

About this lesson

You'll examine common forms of written communication—such as emails, reports, and meeting minutes—alongside oral methods like phone calls, video conferences, and team meetings. Understanding the advantages and disadvantages of each will help you communicate more effectively and avoid common pitfalls like misunderstandings or message distortion. The video walks you through a practical framework for selecting communication methods based on six key criteria: urgency, permanency, complexity, sensitivity, ease of dissemination, and cost effectiveness. You'll see how written communication provides a permanent record and works well for complex ideas, but can be time-consuming and prevents you from observing immediate reactions. Oral communication enables real-time problem-solving and builds relationships, but carries risks of escalation and message distortion as information passes between people. The lesson also covers modern communication tools—email, social media, video conferencing, instant messaging, and discussion forums—and when each is most appropriate. By the end, you'll have a clear decision-making process for matching your communication method to the situation at hand. Whether you're handling urgent client requests, documenting sensitive information, or sharing complex ideas across departments, you'll know which approach minimises risk and maximises clarity. This practical skill directly supports your ability to communicate professionally in any role and is essential for the management and leadership aspects of your qualification.

Duration: 10m