Conflict management - part 3

In this lesson

1. 0:00 Thomas and Kilman's five conflict styles
2. 0:25 Importance of relationship and issue dimensions
3. 1:36 Cooperativeness and assertiveness explained
4. 2:57 Mapping conflict styles to the matrix
5. 3:39 Avoiding and forcing approaches
6. 4:55 Accommodating and compromising strategies
7. 5:35 Collaborating for win-win outcomes
8. 8:27 Intra-organisational conflict management strategies
9. 9:58 Job rotation and superordinate goals
10. 11:10 Industrial disputes and collective bargaining
11. 12:34 Human resources and partnership approaches

About this lesson

This video walks you through each style (avoiding, forcing, accommodating, compromising, and collaborating), shows you when to use each one, and explains why choosing the right approach depends on the specific context. You'll also explore practical strategies for managing conflicts within organisations, including inter-departmental disputes and industrial relations, giving you a toolkit for handling real workplace tensions effectively. The Thomas and Kilman framework maps conflict styles onto a matrix combining assertiveness (your commitment to your own concerns) and cooperativeness (your willingness to satisfy the other party's needs). When both the relationship and issue are low importance, you avoid the conflict. When the issue matters but the relationship doesn't, you force your position. When the relationship matters but the issue doesn't, you accommodate. When both matter moderately, you compromise. When both are high priority, you collaborate to find a win-win solution. Understanding these distinctions helps you respond strategically rather than reactively. Beyond this foundational model, the video covers additional conflict resolution approaches suited to different organisational contexts: confrontation and negotiation, third-party mediation, job rotation, superordinate goals, and inter-group training. For industrial disputes specifically, you'll explore collective bargaining, human resource management strategies, partnership agreements, and labour-management teams. This session equips you with a comprehensive framework for E3 Strategic Management, helping you manage stakeholder relationships and organisational dynamics with confidence.

Duration: 14m