Conflict management - part 2

In this lesson

1. 0:00 Levels of conflict in organisations
2. 0:42 Sources of horizontal conflict explained
3. 2:03 Task interdependence and resource scarcity
4. 3:37 Sources of vertical conflict
5. 6:37 Four strategies for managing conflict
6. 8:16 Conflict resolution versus reduction approach

About this lesson

The video breaks down where conflict occurs—from individual internal conflict through to vertical conflict between hierarchy levels and horizontal conflict between departments at the same level. You'll examine the key sources of horizontal conflict, including differences in goals, personality clashes, task interdependence, resource scarcity, power imbalances, and inequitable reward systems. For vertical conflict, you'll learn how power and status differences, ideological divides, competing incentives between employers and workers, and psychological distance between management and employees can create tension. The second half equips you with four core conflict management strategies. Conflict simulation encourages constructive disagreement to drive innovation—but requires careful handling to prevent it becoming destructive. Conflict suppression uses authority to enforce peace, though it's typically short-term and doesn't address root causes. Conflict resolution aims for mutual consensus and elimination of the underlying issue. Conflict reduction, the most realistic approach in practice, involves moving parties toward common ground through compromise and concessions. By the end, you'll understand not just where conflict originates, but how to choose the right management approach depending on your organisational context and objectives.

Duration: 9m