Stakeholders and their claims
You'll learn how to identify stakeholders and understand their claims on an organisation—a critical skill for Strategic Business Leader case studies.
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In this lesson
- 0:00 Stakeholders and their claims on organisations
- 2:00 Direct versus indirect stakeholder claims
- 3:46 Managing conflicts between competing stakeholder interests
- 5:03 Classifying stakeholders: internal, connected, external
About this lesson
This lesson covers what makes someone a stakeholder, the difference between direct claims (like shareholders seeking returns or employees wanting fair wages) and indirect claims (such as government compliance requirements), and how conflicting stakeholder interests arise. You'll also explore how to classify stakeholders as internal, connected, or external, and why managing these competing demands is essential for organisational success. Understanding stakeholder dynamics is fundamental to strategic decision-making and will help you analyse real business scenarios with confidence.
Duration: 6m
Transcript
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