Process strategy matrix
In this lesson, you'll learn the Harman process strategy matrix—a key model for deciding which business processes to keep in-house and which to outsource. The matrix assesses processes across two dimensions: strategic importance and complexity, creating four distinct categories that guide different actions.
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In this lesson
- 0:00 Process Strategy Matrix Introduction
- 1:04 Four Strategic Process Categories
- 2:50 Strategic Importance and Complexity Guidance
- 4:32 Outsourcing, Automation, and Improvement Strategy
About this lesson
You'll discover how to classify your organisation's processes and apply practical recommendations—from automation and outsourcing to business process re-engineering—ensuring your resources focus on the processes that truly drive competitive advantage. This model is essential for Strategic Management (E3) and helps you make informed decisions about process management in case study scenarios. By understanding where each process sits on the matrix, you'll be able to justify strategic choices about resource allocation and operational efficiency—skills directly tested in both objective tests and case studies.
Duration: 5m
Transcript
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