Business process re-engineering
In this lesson, you'll learn what business process re-engineering (BPR) is and why it matters for exam questions. We break down the core definition—a fundamental rethink and radical redesign of how work gets done—and show you how to structure your answer to pick up definition marks.
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In this lesson
- 0:00 Business Process Re-Engineering Defined
- 1:06 BPR Key Principles and Outcomes
- 4:36 Ford Accounts Payable Case Study
- 6:46 BPR versus Business Process Improvement
- 8:00 T-Mobile Cross-Functional Teams Example
About this lesson
You'll explore the key principles of BPR, including organising work around customer value, eliminating non-value-adding activities, and empowering employees to make decisions. We then walk through real-world examples that show BPR in action. Ford's accounts payable transformation cut their workforce from 750 people to just 25% by automating the three-way match process and removing manual invoice handling. T-Mobile's call centre redesign into cross-functional regional teams achieved a 71% reduction in customer transfers and a 30% reduction in cost to serve. These cases illustrate how BPR delivers dramatic improvements—not the small tweaks of basic process improvement, but wholesale changes that reconnect organisations with their mission. By the end, you'll understand when to recommend BPR over incremental improvement, how to identify which processes to redesign, and how to articulate the benefits: faster operations, lower costs, better customer service, and higher quality outcomes. This is essential knowledge for case study questions where you're asked to suggest strategic operational improvements.
Duration: 10m
Transcript
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