Question 1 - Part a (iii)
In this worked example, you'll learn how to tackle a performance management question on league tables and benchmarking—a common theme in CIMA exams.
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In this lesson
- 0:00 Benchmarking definition and five-step framework
- 1:21 Using definitions strategically in exam answers
- 3:00 Why apply knowledge over pure theory
- 4:03 League tables in not-for-profit organisations
- 5:23 Advantages and disadvantages of international league tables
- 8:37 Union stakeholder reaction and involvement
- 10:07 Measure fixation and police officer behaviour
- 11:22 Final recommendation and decision-making approach
About this lesson
The video walks you through defining benchmarking using a five-step framework (KPIs, comparator, data gathering, learning, improvement), then applies this to evaluate international league tables for police performance. You'll see how to structure advantages and disadvantages, consider stakeholder reactions, and assess behavioural impacts—all while managing marks efficiently. The tutor emphasises applying knowledge to the scenario rather than relying solely on theory, and shows you how to make a confident recommendation even when the answer isn't clear-cut, helping you avoid sitting on the fence and losing marks unnecessarily.
Duration: 14m
Transcript
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