Quality management
Quality management is about planning and controlling activities to ensure products and services meet specifications, comply with legal requirements, and genuinely fit customer needs.
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In this lesson
- 0:00 Understanding Quality Management Fundamentals
- 2:00 Cost of Quality Framework Explained
- 3:01 Prevention and Appraisal Costs Breakdown
- 6:10 Internal and External Failure Costs
- 10:01 Managing Quality Through Investment Strategy
- 11:39 ISO 9001 Quality Management Principles
- 13:35 Measuring Quality Performance Across Dimensions
- 15:04 Modern Quality Versus Traditional Manufacturing
About this lesson
In this lesson, you'll learn how to define quality across multiple dimensions—design, price, safety, and performance—and understand why getting this right drives competitive advantage. You'll explore the cost of quality framework, which splits costs into conformance (prevention and appraisal) and non-conformance (internal and external failure), and see how investing wisely in prevention can reduce overall quality costs. You'll also discover practical performance measures, the principles behind ISO 9001 quality management, and the total quality management approach that aims for zero defects. This content is essential for Performance Management and strategic decision-making across CIMA and ACCA qualifications.
Duration: 16m
Transcript
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