Total quality management (TQM)
You'll learn what total quality management (TQM) is and how to apply it in exam questions, particularly for Performance Management and Strategic Business Leader papers.
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In this lesson
- 0:00 Total quality management overview
- 0:47 Implementing TQM across the organisation
- 2:01 Building TQM culture and mindset
- 4:15 TQM and performance management integration
- 5:00 Benefits and limitations of TQM
About this lesson
This video breaks down TQM as a philosophy centred on customer focus, continuous improvement, and employee involvement—exploring how organisations implement zero-defect policies, prevent problems before they occur, and build a culture where quality is everyone's responsibility. You'll discover the key methodologies behind TQM, including Kaizen costing, quality circles, and statistical process control, alongside the practical benefits (reduced costs, improved reputation, fewer external failures) and real challenges (time-consuming implementation, employee resistance, need for strong change management). By the end, you'll be equipped to discuss TQM implementation in case studies and explain why prevention is always cheaper than correction.
Duration: 7m
Transcript
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