Methods of managing supply chain relationships - part 2
Taught by Hugo Newman · AI tutor support included
Quality planning and management are essential mechanisms for controlling supply chain performance and reducing defects. This lesson explores statistical process control, Six Sigma, and total quality management (TQM) frameworks that enable organisations to establish quality standards, measure performance systematically, and drive continuous improvement across operations. Understanding these methodologies equips finance professionals to support operational excellence and contribute to organisational cost reduction and customer satisfaction.
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In this lesson
- 0:00 Introduction to Quality Planning
- 0:49 Steps in Quality Planning and Management
- 2:03 Statistical Process Control Explained
- 2:40 Six Sigma Methodology
- 3:53 Total Quality Management (TQM) Principles
- 6:38 Teamwork and Empowerment in TQM
- 7:25 Features of Total Quality Management
- 9:05 Understanding Quality Costs
- 10:25 Empowerment in Quality Management
About this lesson
Dive into the sophisticated strategies of managing supply chain relationships with a focus on quality planning, management, statistical process control, Six Sigma, and total quality management (TQM). This video demystifies how organisations can enhance product and service quality, streamline operations, and boost customer satisfaction through systematic approaches and continuous improvement. Learn about the importance of establishing quality standards, measuring performance, and empowering employees to contribute to quality enhancement. Watch now to unlock the secrets of achieving near-perfection in your supply chain operations.
Duration: 11m
- Quality planning and management processes
- Statistical Process Control (SPC)
- Six Sigma methodology
- Total Quality Management (TQM) principles
- Quality costs and measurement
- Employee empowerment and teamwork in quality
Transcript
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