KPIs for the IT function
Taught by Hugo Newman · AI tutor support included
Understanding IT performance measurement is critical for finance professionals managing organisational technology investments. This lesson covers seven essential KPIs derived from Mar's 2012 recommendations that enable you to monitor IT function efficiency, cost control, security posture, and infrastructure health. You'll gain the ability to interpret these metrics to drive strategic IT decisions and align technology spending with organisational objectives.
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In this lesson
- 0:00 Introduction to IT KPIs
- 0:22 IT Cost as Percentage of Revenue
- 1:11 IT Project Cost Variance
- 2:18 IT Security Breaches
- 2:59 System Downtime Indicator
- 3:45 Help Desk First Call Resolution
- 4:40 IT Maintenance Ratio
- 5:36 Average Age of IT Infrastructure
About this lesson
Unlock the secrets to optimising your IT function with essential KPIs from Mar's 2012 recommendations. This video distills crucial performance indicators like IT cost as a percentage of revenue, project cost variance, security breaches, system downtime, help desk efficiency, maintenance budgeting, and the average age of IT infrastructure. Learn how these metrics can guide investments, improve efficiency, and secure your organisation's technological backbone. Elevate your IT strategy by understanding how to measure and manage with precision.
Duration: 7m
- IT cost as percentage of revenue
- Project cost variance
- Security breach metrics
- System downtime and availability
- Help desk first call resolution
- IT maintenance ratio
- Average age of IT infrastructure
Transcript
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