Pre-seen analysis - Part 7 - Sustainability and Blog
Taught by Stuart Murphy · AI tutor support included
You’ll learn how to analyse sustainability and employee welfare issues in the Strategic Case Study (SCS), using the pre-seen information and the Chatty Talkers blog. The lesson applies the three Ps, sustainability KPIs, integrated reporting, risk management and stakeholder analysis to a call-centre scenario.
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In this lesson
- 0:00 Sustainability Section Introduction
- 1:04 Sustainability KPIs For Call Centres
- 5:36 Evaluating Sustainability Reports
- 7:14 Integrated Reporting And Capitals
- 8:47 Climate Risk And Staff Welfare
- 12:07 Home Working Strategic Implications
- 13:27 Managing Motivation And Wellbeing
- 17:01 Training, Empathy And Stakeholders
- 22:49 Strategic Versus Operational Thinking
- 28:25 Outsourcing HR Strategic Implications
About this lesson
You’ll also practise turning operational details—such as staff wellbeing, home working, training, career development and outsourcing HR—into strategic exam points. The discussion shows how to evaluate options by weighing benefits, risks and wider business implications, helping you produce balanced, consultant-style answers in the exam.
Duration: 30m
Transcript
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