Industry overview - Part 5 - Themes 09 and 10
Taught by Stuart Murphy · AI tutor support included
You’ll learn how regulation can create political and legal risks, affect competition and customer outcomes, and shape a business’s response in an exam scenario.
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In this lesson
- 0:00 Regulation And Exam Context
- 1:40 Meeting KPIs Versus Customer Outcomes
- 6:18 Consumer Protection And AI Rules
- 10:10 Evaluating Staffing, Pricing And Competition
- 13:24 Operational Resilience And Impact Tolerances
- 16:21 Assessing A Single-Country Footprint
- 19:30 Force Majeure And Service Credits
- 22:56 Planning Responses To Business Risks
About this lesson
This lesson applies PESTEL analysis to themes 09 and 10, including outcome-based KPIs, consumer protection, AI disclosure, compliance controls and regulatory barriers to entry. You’ll also assess the operational resilience risks of a single-country footprint, including cyber attacks, power cuts and telecommunications failures. The lesson explains how to evaluate impacts on staffing, pricing and competitive position, and recommend continuity arrangements, force majeure clauses, service credits, contract terms and revised KPIs for a regulated client in a case study or exam.
Duration: 25m
Transcript
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