Theory refresher - quality and value management
Taught by Louise Setton · AI tutor support included
You’ll learn how to apply quality management concepts to the CIMA Operational Case Study (OCS), using the Woodbreak scenario. The lesson explains Total Quality Management, value analysis, the five quality principles and the four costs of quality, including prevention, appraisal and internal and external failure costs.
This lesson is part of a paid course
Buy the course to unlock every video lesson and the AI Tutor, plus mock exams with feedback on CIMA courses.
Already bought? Sign in
Ask the AI tutor anything about this lesson
It knows every lesson in the course — explanations, clarifications, practice questions.
In this lesson
- 0:00 Quality in the Park
- 5:49 Total Quality Management Principles
- 7:22 Value Analysis for Services
- 9:02 Five Elements of TQM
- 12:32 Understanding Quality Costs
- 17:50 Applying TQM to the Park
- 22:40 Exam Application Technique
- 23:09 Apartment Changeover Example
- 29:27 Further Exam Topics and Practice
About this lesson
You’ll also learn how to turn these ideas into practical, well-supported exam recommendations.
Duration: 30m
Transcript
Every lesson comes with a full searchable transcript - included with the course.
Get the Management Case Study course
All 63 video lessons, online mock exams and Core Activity Mini-mocks with feedback on every task, an AI Tutor in every lesson and lifetime access.
Already bought? Sign in