Specific environments
You'll learn how performance measurement adapts across different organisational environments. This lesson covers the three E's framework (economy, efficiency, effectiveness) used by non-profit organisations, then explores how contract-based businesses like construction firms and service businesses like accountancy
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In this lesson
- 0:00 Performance measurement across different organisations
- 0:26 The three E's in non-profit organisations
- 1:13 Economy: controlling costs in public services
- 1:49 Efficiency: optimising resource utilisation
- 2:29 Effectiveness: meeting organisational objectives
- 3:15 Performance measurement in contract environments
- 4:37 Building performance targets for unique contracts
- 5:58 Service businesses and measurement challenges
- 6:58 Six dimensions of service business performance
About this lesson
practices measure performance differently. You'll discover why flexibility and customer focus become critical when services aren't standardised, and the six dimensions used to assess service business performance. Essential for understanding Performance Management in real-world contexts beyond traditional manufacturing.
Duration: 8m
Transcript
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