Total quality management
You'll learn what total quality management is and why it represents a fundamental shift in how businesses approach manufacturing and quality control.
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In this lesson
- 0:00 Total Quality Management Overview
- 0:13 Toyota's Quality Revolution
- 1:52 What TQM Actually Means
- 2:40 Prevention Over Detection Philosophy
- 3:37 Continuous Improvement and Kaizen
- 4:21 Standards, Measures and Monitoring
- 5:34 Exam Focus and Practice Question
About this lesson
This lesson covers TQM's origins in Japanese manufacturing, its core philosophy of prevention over detection, and the two key tenets: getting it right first time and pursuing continuous improvement. You'll explore how TQM differs from traditional approaches that accepted defects as inevitable, and discover the practical standards and monitoring systems businesses use to embed quality throughout every process and function. This knowledge is essential for Performance Management papers, particularly when combined with costs of quality analysis.
Duration: 7m
Transcript
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