Introduction

In this lesson

1. 0:00 Management, information systems and data analytics
2. 0:49 Introduction to performance management
3. 1:31 Decision making and business thinking
4. 2:42 Three key roles of management
5. 3:39 Control and performance monitoring

About this lesson

You'll discover how managers use decision-making, planning, and control to guide organisations towards their objectives, and why reliable data and clear information are essential at every stage. This foundation underpins everything in performance management—understanding how businesses think strategically, gather the right information, and monitor progress against their plans. The lesson breaks down the manager's role into three interconnected functions. Planning sets objectives and allocates resources through budgets and targets. Decision-making involves choosing between strategies to move the organisation from where it is to where it needs to be. Control monitors performance, identifies variances, and triggers corrective action to keep the business on track. Together, these form a cycle: plan, do, check, achieve—the fundamental framework you'll apply throughout your performance management studies.

Duration: 4m