Information systems
You'll learn what information systems are, why they're essential for performance management, and how to distinguish between different types of systems used across organisations.
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In this lesson
- 0:00 Information systems definition and role
- 1:07 Costs and benefits of information systems
- 2:34 Networks, internet and intranet explained
- 5:31 Transaction processing and management systems
- 7:26 Executive information systems and ERP overview
- 9:46 Customer relationship management software
About this lesson
This video covers the core components of information systems—hardware, software, and communication infrastructure—and explores how they support decision-making and managerial functions. You'll examine the costs and benefits of implementing these systems, understand key networking concepts like intranets and extranets, and study five critical system types: transaction processing systems, management information systems, executive information systems, enterprise resource planning systems, and customer relationship management software. By the end, you'll be able to identify which system serves different management levels and apply this knowledge to Performance Management assessments.
Duration: 12m
Transcript
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