Managing conflict
You'll learn how conflicts arise in the workplace and the practical impact they have on team performance and organisational success.
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In this lesson
- 0:00 Managing conflict in the workplace
- 1:02 Situations where conflicts arise
- 2:05 Vertical and horizontal conflict types
- 3:14 Impact of conflict on performance
- 4:54 Organisational consequences of conflict
- 6:25 Approaches to managing conflict
- 8:22 Suppression, denial and prevention strategies
- 9:56 ACCA exam question walkthrough
About this lesson
This lesson covers three key areas: the situations that trigger conflict (vertical disagreements over pay and conditions, horizontal clashes over roles and resources), the real consequences for individuals and businesses (reduced performance, poor communication, damaged reputation), and the approaches managers use to address them—from negotiation and resolution to suppression and denial. Understanding when and how to apply each strategy is essential for the Business and Technology paper and your professional development as you progress into senior roles.
Duration: 12m
Transcript
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