Communicating in business
You'll learn how to communicate effectively in business by mastering the simple communication model, exploring different communication methods, and understanding what makes information high-quality.
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In this lesson
- 0:00 Communicating in business overview
- 1:23 Simple communication model explained
- 2:23 Communication methods in business
- 5:13 Formal and informal communication
- 6:50 Information characteristics by hierarchy
- 8:23 Attributes of good quality information
- 10:16 Effective communication at different levels
- 11:41 Consequences of ineffective communication
- 14:08 Overcoming barriers to communication
- 18:51 Team communication patterns by Levitt
About this lesson
This lesson covers nine key syllabus areas for Business and Technology, including formal versus informal communication, characteristics of information at different organisational levels, attributes of effective communication, consequences of poor communication, barriers to overcome, and team communication patterns based on Leavitt's research. Through worked examples and exam-style questions, you'll discover how to choose the right communication channel, ensure your message reaches the right person at the right time, and recognise which communication patterns work best for different situations—essential skills for passing your exam and succeeding in any professional role.
Duration: 24m
Transcript
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