Quality and project control
Taught by Peter Woolley · AI tutor support included
You'll learn how quality management and project control work as organisational controls, and why they matter for exam success.
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In this lesson
- 0:02 Quality as competitive differentiation
- 0:31 Total quality management philosophy explained
- 1:51 Cost of quality framework breakdown
- 2:12 Prevention and appraisal conformance costs
- 3:02 Internal and external failure costs
- 3:47 Product recall cost classification example
- 4:23 Project control beyond financial analysis
- 5:14 Suitability acceptability feasibility framework
- 6:41 Post completion audits and reviews
About this lesson
This lesson covers total quality management philosophy, the cost of quality framework (prevention, appraisal, internal failure, and external failure costs), and the broader discipline of project control from idea generation through to post-completion review. You'll discover how quality differentiates your organisation from competitors, why prevention is more cost-effective than dealing with failures, and how SAF (suitability, acceptability, feasibility) helps evaluate projects across all stakeholder groups. By mastering these concepts, you'll be well-prepared to tackle control-related questions in your Performance Management or Strategic Management papers, and understand how organisations embed quality and discipline into decision-making at every level.
Duration: 9m
Transcript
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