Examples of performance information in the public sector

In this lesson

1. 0:00 Public sector performance information examples
2. 0:16 Key qualities of useful performance data
3. 1:07 Selecting relevant performance measures
4. 1:26 Local council performance metrics

About this lesson

You'll learn what makes performance information useful—relevance, accuracy, reliability, neutrality, and timeliness—and see real-world examples from hospitals and local councils that demonstrate how these principles apply in practice. The video walks through concrete performance measures used across the public sector. In a hospital setting, this might include waiting times, mortality rates, and patient satisfaction scores covering both clinical care and wider service experience. For a local council, relevant metrics could span housing (temporary accommodation, net additional homes), community safety (crime rates, fly tipping incidents), education (16–17 year olds not in employment or training), environmental impact (household waste recycling), and service delivery (planning applications processed within statutory timeframes). Understanding these examples is essential for your E2 or E3 studies, where you'll need to evaluate performance measurement systems and their effectiveness in different organisational contexts. By recognising what makes a measure genuinely useful rather than just data collection, you'll be better equipped to critique and design performance frameworks in case study scenarios and exam questions.

Duration: 3m