Frequently Asked Questions
Check out our comprehensive FAQs for quick solutions
Due to GDPR restrictions, it is increasingly difficult to compile our students’ pass rates whether directly or via CIMA/ACCA. However, VIVA has had consistently high pass rates over the years, and this is attested to by the fact that VIVA was awarded the prestigious Global Pass Rate Excellence Award in 2020 by the Chartered Institute of Management Accountants!
Make sure to check out what students are saying about us here.
Yes, if within 72 hours of purchasing you are not satisfied with VIVA’s course, you are entitled to claim an immediate refund.
Just email us at info@vivatuition.com and one of our student support staff will be happy to explain everything to you.
That depends on the plan you purchase. If you purchase a single case study course, you will have access for the duration of the relevant exam window (i.e. until the final CIMA exam date for that window). If you purchase a single objective test course, you will have 6 months of access to the course from the date of purchase. If you purchase the All Access membership, you will have access to the course (and all courses) for 12 months from the date of purchase. And don’t worry: your subscription/access will not auto-renew. You will be automatically notified when your access is due to expire, but you get to decide whether or not you would like to renew.
Yes, VIVA will be adding short questions, mock exams, mock exam debrief lectures, and more to all of its ACCA courses throughout the rest of the year. If you have already purchased at an Early Bird price, you will gain automatic access to these additional course resources at no extra charge as and when they become available.
If you're still confused, just drop us an email at info@vivatuition.com, or use our live chat box (bottom right), and a member of the team will be happy to help.
It depends on when you purchased your course, and when the exam takes place. You have access to your ACCA course for 12 months from the date of purchase, regardless of what happens in any exam that you may sit in that period. As such, you have guaranteed access to your VIVA study resources within that 12-month time frame. Once the 12 months have expired, you would need to renew your access with another payment.
VIVA was born entirely online, and since day one has maintained a small team of dedicated experts. This low cost-base has allowed for relatively high investment in a streamlined online learning platform and high-quality production values. This in turn has allowed us to scale our tuition rapidly, reaching thousands of students across the world.
Our low cost-base and scaled delivery affords us the luxury of being able to charge radically lower prices for premium-grade courses than traditional, brick-and-mortar tuition providers (or online providers with bloated administration and sales teams who target and service large institutional clients).
No, the video lessons can only be viewed online on VIVA’s website and may not be downloaded due to copyright restrictions.
Yes, throughout 2023 VIVA will be launching premium online courses for all 15 ACCA subjects, from Applied Knowledge all the way up to Strategic Professional (Options). If you do not currently see your subject, rest assured that it will be launched in the coming months. To be notified immediately of its launch, ensure you are subscribed for free to our mailing list here.